As a British manufacturer we stand by our products and offer cost-effective support and maintenance programs, ensuring your system’s life-cycle is maximised. We believe that the key to our success is working with our customers, creating a mutually beneficial partnership which will hopefully lead to repeat business in the long-term.
In today’s competitive markets, manufacturers and resellers often sell equipment at low margins only to ‘sting’ their customers with extortionate maintenance costs. Powervamp prefer a more moral approach and therefore urge potential customers to check through-life costs before making any final commitments to new or replacement systems.
Powervamp offer a range of standard and tailored maintenance agreements to suit individual customer requirements. Our maintenance agreements are cost effective and provide real benefits to our customers.
If you require guaranteed response, we strongly recommend you discuss options with our Service Department.
The Powervamp service team utilise their fully equipped workshop to carry out repairs to the complete product range.
We offer on-site support for many of our products, when returning them to our service centre is not an option, these are typically hard-wired products such as Central Battery Systems and 400Hz Ground Power Units.
Our team will provide a complete service including:
- Risk Assessments & Method Statements
- Routine Testing (Legislative Testing for Central Battery Systems)
- Battery Testing (Central Battery Systems)
- Preventative Maintenance
- Full Report / Commissioning Certificate
Powervamp offer an on-site service for both contract and non-contract clients. In addition, we also offer an on-site repair service for non-Powervamp products including obsolete manufacturers or manufacturers which cannot offer the support you require.
Telephone support is available during normal office hours free of charge. We also offer 24-7 telephone support for customers with critical requirements – contact our service department for further information and associated costs.
For customers with maintenance agreements in place, we offer emergency call-outs, the timing of these call-outs are typically agreed and documented within your maintenance agreement.
Product support can range from there smallest automotive pack to multiple 90kVA 400Hz airport installations.
Many of our smaller portable products can be returned to base for routine maintenance and repairs, this is more cost effective than performing these works on site.
Our service centres are fully equipped with calibrated measuring equipment and loadbanks to ensure your product is tested / repaired to the highest standard. All tests are performed in line with standard factory test procedures, the same as for new products. Spare parts for standard equipment are generally held in stock, reducing turn-around times.
We supply products through our worldwide distributor network, many of these distributors have the ability to perform basic repairs to Powervamp equipment. Powervamp’s UK service team are also on hand to support our distributors as required.
For further information on servicing your product, maintenance agreements or product support in general – please email sales@powervamp.com or call 01934 643000.
